We want you to be completely satisfied with your purchase at CartMystic. If you’re not happy with your item, our return and exchange process is easy and straightforward. Please read the following policy for more details:

Key Points

  • Return Window: You can return eligible items within 30 days from the date of delivery.
  • No Restocking Fees: We do not charge any additional handling or restocking fees for approved returns.
  • Refund Timing: Refunds are issued within 7 business days after we receive and inspect the returned items.
  • Return Shipping: Customers are responsible for the cost of sending items back to us.

This policy should be read together with our Terms of Service.

How to Return Items

  • If you wish to return an item, you have 30 days from the delivery date to begin the return process.
  • To initiate a return, please email us at support@cartmystic.store with your order number and a brief explanation of the reason for the return.
  • Returned items must be unused, unwashed, and in their original packaging with all tags still attached.
  • We will not accept returns requested after 30 days from the delivery date.

Return Process

  1. Contact Us First:
    • Send an email to support@cartmystic.store with your order details and reason for the return.
    • Returns sent without prior approval may be refused.
  2. Review Our Instructions:
    • Once your return request is approved, we will send you step-by-step instructions on how and where to send your package.
  3. Package Items Carefully:
    • Please ensure the items are securely packed so they are protected during transit and arrive in good condition.
  4. Cover Return Shipping:
    • You are responsible for the cost of return shipping, including any fees charged by your chosen carrier.

Refunds

  • Once your return has been received and inspected, we will issue a refund to your original payment method.
  • Processing typically takes up to 7 business days.
  • No restocking fees apply.
  • Please note, bank processing times may vary, so it may take a few extra days for the refund to show up in your account.

Exchanges

  • To exchange an item, please email support@cartmystic.store with the details of the replacement product you need.
  • We will guide you through the exchange process to ensure it is completed correctly.

Problems with Your Items

  • If your item arrives damaged or incorrect, please send a clear photo of the issue to support@cartmystic.store.
  • We will arrange to send the correct item or a replacement as soon as possible.

Order Cancellations

  • To cancel an order, please contact us promptly at support@cartmystic.store.
  • Orders can generally be cancelled before processing or dispatch.
  • Once processing has started or the order has shipped, cancellations are no longer possible, and the return process must be followed after delivery.

Support Hours

  • Monday to Friday: 9:30 AM – 4:00 PM EST

Contact Us

Thank you for shopping with CartMystic! We’re here to help make your experience as smooth as possible.